REEVA RARE PVT LTD believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the Vendors/merchants and they have initiated the process of shipping them.
• REEVA RARE PVT LTD does not accept cancellation requests for Make To order items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 14 Days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 14 Days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by REEVA RARE PVT LTD, it’ll take 3-5 Days for the refund to be processed to the end customer.
What Would You Like To Know?
Our Return Policy
We accept returns for refund or exchange within 14 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: Two complimentary returns are allowed per customer, per year. A Return Merchandise Authorization (RMA) number is required for all returns.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 14 days.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at +91 9714355133 Please retain all packing materials unless instructed otherwise by REEVA RARE PVT LTD. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. REEVA RARE PVT LTD is not responsible for lost or damaged returned shipments.
Non-Refundable Items
All REEVA RARE PVT LTD engraved rings may be returned for credit, however, a repolishing fee of $20 will apply. Removal of REEVA RARE PVT LTD engraving from any exchanged or resized ring is free, with no additional engraving fee.
Diamonds purchased as part of our REEVA RARE PVT LTD Diamond Upgrade Program may not be returned for credit, but can be exchanged within 14 days.
Special orders are final sale and are not eligible for return or exchange.
Shipping fees are non-refundable.
Returns without a REEVA RARE PVT LTD Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Non-Resizable Items
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer
International Returns
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to Canada Post). REEVA RARE PVT LTD reserves the right to charge your credit card for any fees we incur at time of package receipt.
How To Prepare A Return Or Exchange
To return a diamond or jewelry item to REEVA RARE PVT LTD, please follow the process below:
1. Select your carrier and initiate your return.
If returning within 14 days, a free shipping label will be emailed to you once you have initiated your return (limit of two complimentary returns per customer, per year). If returning outside of 14 days (for resizing, cleaning, or repairs), you may return your merchandise using the carrier of your choice. All returns require a Return Merchandise Authorization (RMA) number that must be clearly written on the outside of the shipping box you are returning. Simply print the label and affix to the outside top portion of the box. We offer the following options to initiate your return:
2. Package your item(s) securely in the original packing materials.
If your return is for refund or exchange, please include any diamond grading reports or appraisal(s). Diamond grading reports and appraisals are not required for repairs and resizes. If your item was delivered with a diamond report and that report is not returned, you will be liable for the cost to replace the grading report. The cost to replace a missing diamond grading report is $130 and is the direct fee paid the original diamond assessment institution to re-grade that diamond. (or equivalent amount in other currencies) For security reasons, do not write REEVA RARE PVT LTD anywhere on the outside of the box.
3. Insuring your return shipment for its full purchase value is strongly recommended.
We are not responsible for lost or stolen articles. If using our complimentary return service, the shipping label emailed to you includes insurance protection. If you are not using our complimentary service (ex. free return label quota already met, or returning for resizing, cleaning, or repairs outside of 14 days), we offer an expedited return shipping. A fully insured return shipping label is just $25.
After Your Return Is Received
Returns are processed weekdays and typically entered into our system within 24 business hours of receipt. Please allow five to 7 business days for this process to complete.
If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed. Returned orders with bank wire as the original payment method will be refunded via bank wire or ACH payment. Orders paid for through PayPal will be credited back to your PayPal account within two weeks.
Please note that after a significant holiday, heavier return volumes can double the normal return processing times.
If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.